Privacy Policy

Welcome to Pizzana. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzanameal.rest, place an order with us, or otherwise interact with our services. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our site and services.

This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations. We take our obligations under these laws seriously and encourage you to read this document in its entirety.

1. About Us

Pizzana is a food service business operating in the United States. We offer food ordering, delivery, and related services through our website and other digital channels. For all matters relating to this Privacy Policy, you may contact us using the information below:

2. Information We Collect

We collect information about you in various ways when you interact with our website and services. The categories of information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for newsletters, or contact us, we may collect personally identifiable information such as:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Billing address
• Date of birth (where required for age verification)
• Username and password (stored in encrypted form)
• Payment information (processed through secure third-party payment processors; we do not store full card numbers)

2.2 Order and Transaction Data

When you place an order with us, we collect information related to that transaction, including:

• Items ordered and customizations
• Order history and preferences
• Delivery instructions and special requests
• Transaction amounts and payment method type (e.g., credit card, digital wallet)
• Loyalty points and promotional code usage

2.3 Usage and Technical Data

When you visit our website, we automatically collect certain technical data, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Referring URL (the page that brought you to our site)
• Pages viewed and time spent on each page
• Clickstream data and navigation patterns
• Date and time of your visit
• Search queries entered on our site

2.4 Location Data

With your permission, we may collect precise or approximate geolocation data from your device in order to facilitate delivery services, show you nearby menu offerings, or provide location-based promotions. You may disable location sharing in your device settings at any time, though this may limit certain features of our service.

2.5 Communications Data

If you contact our customer support team, submit feedback, or communicate with us via email, chat, or other channels, we may retain records of those communications, including the content of your messages and our responses.

2.6 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. Please refer to Section 8 of this policy for more information about our cookie practices.

2.7 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you connect your account or interact with our pages)
• Third-party delivery platforms that process orders on our behalf
• Analytics providers
• Marketing and advertising partners
• Payment processors

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes. These include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery or pickup arrangements
• Sending order confirmations, updates, and receipts
• Managing your account and account preferences
• Processing payments and refunds
• Verifying your identity to prevent fraud

3.2 Customer Service and Communications

• Responding to your inquiries, complaints, and support requests
• Sending you important notices about changes to our services or policies
• Providing order status updates and delivery notifications

3.3 Analytics and Service Improvement

• Analyzing how users interact with our website and services
• Understanding ordering patterns and food preferences
• Conducting research and development to improve our menu and user experience
• Monitoring and improving website performance and functionality
• Diagnosing technical issues and maintaining security

3.4 Marketing and Promotions

• Sending you promotional emails, newsletters, or SMS messages about new menu items, special offers, and discounts (with your consent where required by law)
• Personalizing your experience by showing you relevant menu items and offers
• Administering loyalty programs, contests, or sweepstakes
• Displaying targeted advertisements on our website or third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, replying "STOP" to any SMS message, or contacting us directly at [email protected]. Please note that opting out of marketing communications will not affect our ability to send you transactional or service-related messages.

3.5 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal processes
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and investigating fraud, security breaches, or other potentially illegal activities
• Protecting the rights, property, and safety of Pizzana, our customers, and the public

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes. However, we may share your information with certain third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party vendors and service providers who assist us in operating our business and delivering our services. These may include:

• Payment processors — to securely handle payment transactions
• Delivery and logistics partners — to coordinate food delivery to your address
• Cloud hosting and infrastructure providers — to store and manage our data systems
• Email and SMS marketing platforms — to send communications on our behalf
• Analytics providers (e.g., Google Analytics) — to help us understand website traffic and user behavior
• Customer support tools — to manage support tickets and communications
• Fraud prevention and identity verification services — to protect against unauthorized transactions

All third-party service providers are contractually required to handle your personal information in accordance with applicable privacy laws and to use it solely for the purposes for which it was shared.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce or apply our Terms of Service
• Protect and defend the rights, property, or safety of Pizzana, our users, or others
• Prevent or investigate possible wrongdoing in connection with our services

4.3 Business Transfers

In the event that Pizzana undergoes a merger, acquisition, sale of assets, or other business restructuring, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email and/or a prominent notice on our website in the event of such a change in ownership, and we will inform you of any changes to this Privacy Policy that may result.

4.4 Aggregated and De-Identified Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes. This type of information is not considered personal information and is not subject to the same restrictions.

4.5 California-Specific Disclosures

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to know whether we sell or share their personal information. We do not sell personal information as defined under the CCPA/CPRA. However, our use of certain advertising and analytics technologies may constitute "sharing" for cross-context behavioral advertising purposes. California residents may opt out of such sharing by contacting us at [email protected] or by following the opt-out instructions on our website.

5. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need to access it. We enforce role-based access controls and require strong authentication for system access.
• Payment Security: We use PCI-DSS compliant payment processors to handle financial transactions. We do not store full credit or debit card numbers on our systems.
• Data Minimization: We collect only the information necessary for the purposes described in this policy.
• Regular Security Assessments: We periodically review and update our security practices to address emerging threats and vulnerabilities.
• Incident Response: We maintain procedures for detecting and responding to data security incidents, including notification protocols in compliance with applicable state breach notification laws.

Despite these measures, please be aware that no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and you transmit information to us at your own risk. If you become aware of any security breach involving your account or personal information, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We respect and honor these rights as described below.

6.1 Right to Know and Access

You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the purposes for collecting it, and the categories of third parties with whom we have shared it.

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you, subject to certain exceptions.

6.3 Right to Deletion

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as where we need to retain the information to complete a transaction, comply with a legal obligation, or for other permitted purposes under applicable law).

6.4 Right to Data Portability

Where technically feasible and required by law, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

6.5 Right to Opt Out of Sale or Sharing

California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].

6.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit the use and disclosure of sensitive personal information to purposes that are necessary to perform the requested services or as otherwise permitted by law.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, provide a different level or quality of service, or suggest that you will receive any such difference if you exercise your privacy rights.

6.8 How to Submit a Privacy Request

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]
• Website: pizzanameal.rest

We will verify your identity before processing your request. The verification process may require you to provide certain information that matches what we have on file. We will respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to 90 days total), we will inform you of the reason and the extension period in writing. We will process up to two requests per household per 12-month period at no charge.

6.9 Authorized Agents

You may designate an authorized agent to submit privacy requests on your behalf. Authorized agents must provide written authorization from you or proof of legal authority to act on your behalf. We may still require you to directly verify your identity with us before we process an authorized agent's request.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply are guided by the following principles:

When personal information is no longer necessary for its original purpose and retention is no longer required by law, we will securely delete, destroy, or de-identify it.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver targeted advertising. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your actions and preferences over a period of time, so you do not have to re-enter them each time you return to the site.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website, including enabling you to log in, add items to your cart, and complete orders. These cannot be disabled without affecting core functionality.
• Performance and Analytics Cookies: Help us understand how visitors use our site by collecting anonymous information about page visits and interactions. We use tools such as Google Analytics for this purpose.
• Functional Cookies: Allow us to remember your preferences and settings (such as your preferred location or language settings) to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests, both on our website and on third-party platforms. These may also be used to limit how often you see an ad and to measure the effectiveness of our advertising campaigns.

8.3 Managing Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when new cookies are set. Please note that if you disable certain cookies, some features of our website may not function properly. You may also opt out of interest-based advertising through industry opt-out tools such as the Digital Advertising Alliance (DAA) opt-out page at www.aboutads.info.

For more detailed information about our use of cookies, please refer to our full Cookie Policy, available on our website at pizzanameal.rest.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, or from minors under the age of 18 without verifiable parental consent.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we learn that we have inadvertently collected personal information from a child under the age of 13, we will take prompt steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so we can take appropriate action.

We encourage parents and guardians to monitor their children's online activity and to help enforce this policy by instructing their children never to provide personal information on our website without parental permission.

10. International Data Transfers

Pizzana is based in the United States, and all data we collect is primarily processed and stored within the United States. However, some of our third-party service providers may be located in other countries and may process your personal information outside of the United States.

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our services, you acknowledge and consent to the transfer of your personal information to the United States and its processing in accordance with this Privacy Policy.

Where we transfer personal information to international service providers, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally approved transfer mechanisms, to protect your information in accordance with applicable privacy laws.

11. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services that are not operated by Pizzana. These may include social media platforms, delivery partner websites, or payment gateways. We are not responsible for the privacy practices of these third parties, and this Privacy Policy does not apply to their websites or services.

We encourage you to review the privacy policies of any third-party websites or services you visit before providing them with your personal information. The inclusion of a link on our website does not constitute an endorsement of the linked site's privacy practices.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you are entitled to the rights described in this section in addition to the rights outlined in Section 6 of this policy. These rights are provided under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), which became fully effective January 1, 2023.

12.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information from California consumers:

• Identifiers (name, email, IP address, phone number)
• Commercial information (order history, purchasing records)
• Internet or other electronic network activity (browsing history, search queries on our site)
• Geolocation data (with your consent)
• Inferences drawn from personal information to create a profile about your preferences

12.2 Business or Commercial Purpose for Collection

We collect the above categories of personal information for the business and commercial purposes described in Section 3 of this Privacy Policy.

12.3 "Shine the Light" Law

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request, once per year and free of charge, information about the categories of personal information (if any) we disclosed to third parties for their direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request to [email protected].

13. How to File a Complaint

If you believe that we have violated your privacy rights or have not handled your personal information in accordance with applicable law, we encourage you to first contact us directly so that we may attempt to resolve the matter:

• Email: [email protected]
• Website: pizzanameal.rest

If we are unable to resolve your concern to your satisfaction, or if you believe we are processing your personal information in a manner inconsistent with applicable law, you may also file a complaint with the relevant regulatory authority:

13.1 Federal Trade Commission (FTC)

The Federal Trade Commission enforces privacy and consumer protection laws at the federal level. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357

13.2 California Privacy Protection Agency (CPPA)

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which is responsible for enforcing the CCPA/CPRA:

• Website: cppa.ca.gov
• Address: 2101 Arena Boulevard, Sacramento, CA 95834

13.3 State Attorneys General

Residents of other states may also have the right to file privacy complaints with their state's Attorney General office. Please refer to your state's official government website for the applicable contact information and procedures.

14. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or for other operational reasons. When we make material changes to this policy, we will notify you by:

• Posting a prominent notice on our website at pizzanameal.rest
• Sending an email notification to the address associated with your account (where applicable)
• Updating the "Last Updated" date at the top of this policy

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team:

We are committed to working with you to resolve any privacy concerns promptly and transparently. We aim to respond to all privacy inquiries within 10 business days of receipt and to complete requests within the timeframes required by applicable law.